Billing Terms and Conditions

1. Payment Methods

To make your shopping experience seamless and secure, we accept a range of trusted payment options:

  • Credit & Debit Cards — Visa, MasterCard, American Express

  • PayPal

  • Afterpay (available in eligible regions)

  • Apple Pay & Google Pay

  • Bank Transfer — for bulk orders (please contact us for details)

All transactions are processed in:

  • Great British Pounds (GBP) for customers in the United Kingdom
  • United States Dollar (USD) for customers in the United States of America
  • Canadian Dollar (CAD) for customers in the Canada
  • Australian Dollar (AUD) for customers in Australia
  • New Zealand Dollar (NZD) for customers in New Zealand

2. Payment Terms

  • Full payment is required at the time of checkout.

  • Orders are only confirmed once payment is successfully processed.

  • If a payment fails or is declined, the order will not be completed.

3. Pricing & Currency

  • All prices shown are in GBP, USD, CAD, AUD or NZD.

  • Pricing may be updated without prior notice.

  • Free shipping.

  • All displayed prices include any taxes.

4. Secure Checkout

    Your privacy and security matter.
    We use SSL encryption and reputable payment providers to protect every transaction.
    Your card details are never stored on our servers.

    5. Refunds & Disputes

    • Refunds are handled according to our Returns & Refund Policy.

    • If you experience any payment issues, please reach out to us first at info@munawear.com.

    • Unauthorized chargebacks will be challenged to protect our business and community.

    6. Fraud Protection

    To keep MunaWear safe for everyone:

    • We reserve the right to cancel or pause any order flagged for suspicious activity.

    • Additional ID verification may be requested for high-value purchases.

    7. Contact Us

    Store name: MunaWear
    Address: UNIT 89, 3/F., YAU LEE CENTRE, NO.45, HOI YUEN ROAD, KWUN TONG, KOWLOON, HONG KONG
    Email: info@munawear.com
    Phone: +44 20 3996 2562

    Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT)

    We will respond your email within 24 hours (Mon - Fri). Weekend messages answered Monday.