Terms of service

1. APPLICABILITY
These general terms and conditions apply to all orders placed through the MunaWear website (https://munawear.com/). By placing an order, you agree to these general terms and conditions.

2. COMPANY INFORMATION
MunaWear is part of CYBERSCALE CO., LIMITED:

3. ORDERS AND AGREEMENT
3.1 Placing an order through the website constitutes a binding offer to enter into a purchase agreement.
3.2 We reserve the right to refuse or cancel any order, for example, in cases of suspected fraud or pricing errors.

4. PRICES AND PAYMENT
4.1 All prices on the website include VAT unless stated otherwise.
4.2 Payments can be made using the available payment methods on the website.
4.3 Orders will only be processed once payment has been successfully received.

5. DELIVERY AND SHIPPING
5.1 We strive to ship orders within the indicated delivery time.
5.2 Shipping costs and estimated delivery times are displayed during the checkout process.
5.3 We are not responsible for delays caused by force majeure or logistical delays with the carrier.

6. RIGHT OF WITHDRAWAL AND RETURNS
6.1 Consumers have the right to withdraw from their purchase within 14 days of receiving the product without providing a reason.
6.2 To initiate a return, customers must contact customer service.
6.3 Products must be returned unused and in their original packaging.
6.4 Return shipping costs are the responsibility of the customer unless agreed otherwise.

7. WARRANTY AND COMPLAINTS
7.1 We guarantee that the delivered products meet the agreement and the reasonable expectations of the consumer.
7.2 Any complaints about products or services should be reported to customer service as soon as possible.
7.3 If a product is delivered defective or damaged, we will provide an appropriate solution (replacement, repair, or refund).

8. LIABILITY
8.1 MunaWear is not liable for damages caused by improper use of the products.
8.2 MunaWear's liability is limited to the purchase amount of the product.

9. PRIVACY AND DATA PROTECTION
9.1 Personal data is processed in accordance with our Privacy Policy.
9.2 We take appropriate measures to protect customer data and do not share it with third parties without consent.

10. INTELLECTUAL PROPERTY
10.1 All content on the website, including images, texts, and logos, is the property of MunaWear and may not be used without permission.

11. CHANGES TO THE TERMS AND CONDITIONS
11.1 MunaWear reserves the right to change these terms and conditions at any time.
11.2 The revised terms will be published on the website and will apply to new orders.

12. APPLICABLE LAW AND DISPUTES
12.1 These general terms and conditions are governed by the laws of Hong Kong.
12.2 Disputes between the consumer and MunaWear will preferably be resolved through mutual consultation. If this is not possible, the dispute will be submitted to the competent court in Hong Kong.

13. CONTACT INFORMATION

Store name: MunaWear
Address: NO.45, HOI YUEN ROAD, UNIT 89, 3/F., YAU LEE CENTRE, KWUN TONG, KOWLOON, HONG KONG
Email: info@munawear.com
Phone: +44 20 3996 2562

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT)

We will respond your email within 24 hours (Mon - Fri). Weekend messages answered Monday.