Refund policy

30-Day Easy Returns

We want you to be fully satisfied with your purchase. Please read our refund and return policy carefully before placing an order.

Return Policy Overview

  • Return Window: You have 30 days from the day you received your order to initiate a return.
  • Condition: Items must be unused, in original condition, and in the original packaging.
  • Authorization: You must contact us first before sending an item back. Returns without prior authorization may not be accepted.
  • Territorial scope: This Return and refund policy applies to purchases in the United Kingdom, United States of America, Canada, Australia, and New Zealand.

Return Costs

  • Defective or Incorrect Items: No cost to the customer.
  • Change of Mind: You are responsible for the cost of return shipping. Shipping costs are non-refundable.
  • Restocking Fee: None.

How to Return an Item

  1. Contact Us: Email our support team at info@munawear.com with your order number and reason for return.
  2. Pack the Item: Repack securely in original packaging.
  3. Ship It Back: Send your return using a tracked shipping service, following instructions in the return authorization email.

Refund Process

  • Inspection: Once we receive your return, we’ll inspect the item to confirm it meets return criteria.
  • Refund Timeline: Approved refunds are processed within 7 business days of inspection, then may take an additional 7 business days to appear on your original payment method depending on your bank/payment provider.

Exchanges

Want to swap for a different size, color, or item? Contact us and we’ll assist with an exchange.

Non-Returnable Items

Some products may not be eligible for return due to hygiene or safety reasons (these will be clearly marked as non-return

Questions?

Visit our Frequently Asked Questions page or contact our customer services at info@munawear.com.

Contact Information

Store name: MunaWear
Address: NO.45, HOI YUEN ROAD, UNIT 89, 3/F., YAU LEE CENTRE, KWUN TONG, KOWLOON, HONG KONG
Email: info@munawear.com
Phone: +44 20 3996 2562

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT)

We will respond your email within 24 hours (Mon - Fri). Weekend messages answered Monday.